TERMS AND CONDITIONS

Our Terms of Business

BOOKINGS

To confirm your Curbside Gaming booking, we require a non-refundable deposit of 25%. A booking will not be confirmed until the deposit has been paid and a form has been completed

In the event of a cancellation Curbside Gaming will work with you to mutually agree an alternative date and time.

All balances due must be paid and cleared at least 7  days prior to the Event.

Although we will endeavour to arrive 30 minutes before the time booked, we cannot be held responsible for events such as traffic delays. In the event of a late arrival, we will endeavour to give you as much notice as possible and continue the session until the amount of time booked has passed.

In the unlikely event of a major technical failure on board Curbside Gaming, or any other unforeseen circumstances beyond our control, such as Illness or severe weather, a full refund will be offered, or an alternative date arranged.

We aim to arrive 30 minutes before the start of your booking to set up, if you are booking us for a wedding or event, and require us to arrive earlier than this, please notify us at the time of booking, so we can take this into account

Our parties are best suited for ages 7 and above. Any player below 7 years old will require a parent to be sat with them at all times.

When booking for children with Autism or special needs please make us aware as the gaming van can be very loud and crowded.

SITE

It is the event organiser’s responsibility to arrange and provide a flat parking space 9 meters long by 3 meters wide; about 2 cars parked back to back.

It is the event organiser’s responsibility to take advice from a qualified person whether the grounds are suitable to support our vehicles.

If on arrival we find the venue to be unsuitable for any reason, we reserve the right to terminate the session, without compensation. The driver also has last word on where the van is parked and plugged in, any disagreeing, rude or abusive behaviour will not be tolerated, and we reserve the right to terminate the session without compensation.

Under no circumstances can we be held responsible for any damage to driveway or grounds that is considered to be caused by our vehicle, staff or partygoers.

If parking needs to be paid for, this is the responsibility of the event organiser. If adequate parking is not available and a parking ticket is, then the payment of this ticket, would again be the event organiser’s responsibility.

The event organiser is responsible to provide a power socket within 50 metres of our Gaming Van, so staff can connect a PAT tested extension lead for power throughout the booking as well as access to your internet router via our 50 metre ethernet cable.

If power is not available, the event organiser is responsible for notifying Curbside Gaming for the hire of its generator which is an additional £50

If on arrival we find that the venue and power is unavailable and the hire of our generator has not been prearranged, we reserve the right to terminate the session without compensation.

In the highly unlikely event of damage to household electrics, under no circumstances can we be held responsible for any damage that is considered to be have been caused by our use.

Curbside Gaming cannot be held responsible for online only games such as Fortnite, being unavailable due to software updates or lack of internet Signal. If this were to happen, we would revert to our normal offline gaming party using our extensive gaming library.

HEALTH & SAFETY

Although every effort is made to keep the environment around us safe and clean and in accordance with Health & Safety requirements, anyone entering our gaming van does so entirely at their own risk.

Our gaming van is a strictly no smoking vehicle

No food or drink is to be brought on board our gaming van.

Curbside Gaming holds full Public Liability Insurance and relevant Risk Assessments which are available prior to the event or alternatively, can be provided on the day. It is the responsibility of the event organiser to notify Curbside Gaming of any other Health and Safety paperwork they require for their event.

All members of staff who work for Curbside Gaming Ltd and are over the age of 18 years old, have all had an enhanced DBS check.

The side door playing area cannot be used in windy conditions and/or in extreme weather conditions such as heavy rain or extremely cold temperatures or direct sunlight, we will do our best to park the van to enable the best gaming experience.

Curbside Gaming Ltd takes no responsibility for allergic reactions. We clean and disinfect our gaming van before every party. However, we cannot guarantee that this will remove all allergens. Please inform Curbside Gaming if anyone taking part in a booking has any allergies, so that reasonable precautions can be taken. If in any doubt of guest’s safety, please do not allow them to attend the booking.

Curbside Gaming’s van is very well insulated and has heaters on board as well as aircon, however we do ask that guests dress appropriately for the weather and have coats nearby, especially during the colder seasons.

BEHAVIOUR

In the event of damage to any of our equipment or vehicle that is caused by excessively harsh treatment or vandalism and that is deemed purposeful, we reserve the right to charge the event/party organiser the full amount to repair or replace the equipment.

We will not tolerate bad behaviour, bad language, aggressive behaviour or threatening behaviour towards our staff or other partygoers. In the event of such acts, we reserve the right to terminate the session immediately and any money paid will be forfeited.

Anyone considered being under the influence of drugs or having consumed an excessive amount of alcohol will not be allowed on board our Gaming Van.

We do not recommend this activity for anyone who suffers from epilepsy, seizures, high blood pressure or motion sickness. Curbside Gaming Ltd takes no responsibility for triggering any attacks.

RESPONSIBILITIES

It is the event organiser’s responsibility to ensure that parental consent is obtained from all parents/guardians of party guests to play age-related games. In the event of an out of age game being requested the Curbside gaming staff will ask the event organiser for a final decision to be made.

We cannot be held responsible in any way for obtaining the permission of the guests’ parents/guardians. At the beginning of your party or event, please provide us with full names of those who are prohibited from playing certain games.

During the event we may take some photographs of our portfolio, website and social media platforms. If this is not acceptable, please make sure a member of the staff is aware of your objection and no pictures will be taken. You are of course welcome to take your own photographs of the event.

The first 10-15 minutes of a gaming session can be very busy and loud as we try to get the players settled and gaming. Players are expected to be patient and listen whilst the staff gets everyone on board, briefed and loads their games one by one. The staff may need to be assertive to gain order and get players set up as soon as possible, so they can get the most amount of play time and enjoyment from the session.

ONLINE GAMING

If you would like us to include online games at your party, please be aware of the following:

We will need access to your internet via our 50M Ethernet cable to connect from your router into the gaming bus.

The quality of gaming will depend on your internet download speed.

The number of consoles that can be run at any one time, will depend on your download speed and we cannot be held responsible for any “lagging” whist gaming is in progress

Please note that playing online gaming reduces the number of children that are able to play on the console at one time. The number of children we advertise to be able to play on the bus is 14 and this is based on all consoles being played as split screens. However your host will do their up most to ensure that everyone gets a turn.

Please note the game may require an update at any point, although we update our consoles weekly, an update may be released before we are able to update it. If this is the case an update may be needed at the party. Depending on size and internet speed this can take up to 30 minutes.

Before playing, the children will be asked not to use or buy any in game currency such as V-bucks/Robucks etc. In the event this does happen, the party organiser will be held responsible in replacing what has been spent.

LIMITATIONS OF USE

The Curbside Gaming van is strictly for private use ONLY i.e private parties, weddings, privately organised events etc.

Curbside Gaming Ltd does not charge to play its consoles and games, they are privately owned and are made available, completely Free of Charge.

Curbside Gaming Ltd reserves the right to charge a hire fee for its customised van, audio visual equipment and to cover the costs of the staffs’ time, transportation and all other associated costs.

Some games are only available online and require your  Internet connection via our ethernet cable. We cannot guarantee we will always be able to get a strong enough signal to enable online gaming. In these circumstances, we will revert to offline only gaming using our extensive gaming library.

COVID-19

Cancellations due to COVID-19.  -If the party is cancelled because the government has introduced new restrictions then a full refund will be offered.

If the party is cancelled because of a guest or host falling sick from COVID-19 then a new party date will be offered but no refund will be given.

Note – Event organiser is considered to be the person who made the booking.