RETRO GAMERZ TERMS AND CONDITIONS
Our Terms of Business When Hiring Out The Arcade Machines
To confirm your Retro Gaming booking, we require a non-refundable deposit of 25% and a completed booking form. Your booking will not be confirmed until the deposit has been paid and a booking form has been completed.
We will require a £100 refundable damages deposit.
In the event of a cancellation Retro Gamerz will work with you to mutually agree an alternative date and time.
All balances due must be paid and cleared at least 7 days prior to the Event.
Although we will endeavour to arrive 30 minutes before the time booked, we cannot be held responsible for events such as traffic delays. In the event of a late arrival, we will endeavour to give you as much notice as possible and continue the session until the amount of time booked has passed.
In the unlikely event of a major technical failure or any other unforeseen circumstances beyond our control, such as Illness or severe weather, a full refund will be offered, or an alternative date arranged.
We aim to arrive 30 minutes before the start of your booking to set up, if you are booking us for a wedding or event, and require us to arrive earlier than this, please notify us at the time of booking, so we can take this into account
Our parties are best suited for ages 7 and above. Any player below 7 years old will require a parent to be sat with them at all times.
It is the event organiser’s responsibility to ensure that there is enough space for the equipment they have booked for and to make us aware of the number available plug sockets we have available to use.
If on arrival we find the venue to be unsuitable for any reason, we reserve the right to terminate the booking, without compensation. The host also has last word on where the equipment is placed and plugged in, any disagreeing, rude or abusive behaviour will not be tolerated, and we reserve the right to terminate the session without compensation.
If power is not available, the event organiser is responsible for notifying Retro Gamerz for the hire of its generator which is an additional £50
If on arrival we find that the venue and power is unavailable and the hire of our generator has not been prearranged, we reserve the right to terminate the session without compensation.
In the highly unlikely event of damage to household electrics, under no circumstances can we be held responsible for any damage that is considered to be have been caused by our use.
HEALTH & SAFETY
Although every effort is made to keep the environment around us safe and clean and in accordance with Health & Safety requirements, anyone entering our gaming van does so entirely at their own risk.
No food or drink to be consumed around the equipment
Retro Gamerz holds full Public Liability Insurance and relevant Risk Assessments which are available prior to the event or alternatively, can be provided on the day. It is the responsibility of the event organiser to notify Retro Gamerz of any other Health and Safety paperwork they require for their event.
All members of staff who work for Retro Gamerz Ltd and are over the age of 18 years old, have all had a DBS check.
Retro Gamerz Ltd takes no responsibility for allergic reactions. We clean and disinfect our equipment before every party. However, we cannot guarantee that this will remove all allergens. Please inform Retro Gamerz if anyone taking part in a booking has any allergies, so that reasonable precautions can be taken. If in any doubt of guest’s safety, please do not allow them to attend the booking.
In the event of damage to any of our equipment or vehicle that is caused by excessively harsh treatment or vandalism and that is deemed purposeful, we reserve the right to keep the damage deposit and/or charge the event/party organiser the full amount to repair or replace the equipment.
We will not tolerate bad behaviour, bad language, aggressive behaviour or threatening behaviour towards our staff or other partygoers. In the event of such acts, we reserve the right to terminate the session immediately and any money paid will be forfeited.
LIMITATIONS OF USE
The Retro Gamerz equipment is strictly for private use ONLY i.e private parties, weddings, privately organised events etc.
Retro Gamerz Ltd does not charge to play its consoles and games, they are privately owned and are made available, completely Free of Charge.
Retro Gamerz Ltd reserves the right to charge a hire fee for its customised equipement, audio visual equipment and to cover the costs of the staffs’ time, transportation and all other associated costs.
Cancellations due to COVID-19. -If the party is cancelled because the government has introduced new restrictions then a full refund will be offered.
If the party is cancelled because of a guest or host falling sick from COVID-19 then a new party date will be offered but no refund will be given.
Note – Event organiser is considered to be the person who made the booking.